Terms and Conditions

Terms and Conditions

Effective Date: March 24, 2026

Welcome to Nemtify!

These Terms and Conditions ("Terms") govern your use of the Nemtify website, located at nemtify.com, the NEMTIFY platform at app.nemtify.com, and all related services, including our SMS/text messaging program (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Description of Services

NEMTIFY is a cloud-based software-as-a-service (SaaS) platform designed for non-emergency medical transportation (NEMT) operators. The platform provides tools for trip management, dispatching, billing, fleet compliance, customer relationship management (CRM), and communication tools including SMS/text messaging.

The Services are provided on a subscription basis. Access to certain features may vary depending on your subscription plan.

Account Registration and Security

Acceptable Use

You agree that you will not:

SMS/Text Messaging Program Terms

Program Name

NEMTIFY Ride Alerts & Account Notifications

Program Description

NEMTIFY sends SMS/text messages to registered users of the NEMTIFY non-emergency medical transportation (NEMT) platform. Messages include trip confirmations, ride status updates, driver estimated time of arrival (ETA) notifications, appointment reminders, schedule change alerts, account security codes (two-factor authentication), and other transactional notifications related to your use of the NEMTIFY platform.

Message Frequency

Message frequency varies. You may receive multiple messages per day when you have active or upcoming trips. Outside of active trip periods, message frequency is minimal and limited to account-related notifications.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan and any charges that may apply.

Opt-In / Consent

You may consent to receive SMS messages from NEMTIFY through the following methods:

By opting in, you consent to receive recurring automated text messages from NEMTIFY at the mobile number you provided. Consent is not a condition of purchase or use of the NEMTIFY platform. Consent is not transferable or assignable.

Opt-Out / How to Stop Messages

You may opt out of receiving SMS messages at any time by replying STOP to any NEMTIFY text message. You will receive a single confirmation message after opting out. No additional messages will be sent unless you re-opt-in.

You may also opt out by emailing info@nemtify.com or calling our support line at (464) 768-1042.

Help / Customer Support

For help or questions about our SMS program, reply HELP to any NEMTIFY text message, or contact us at:

Supported Carriers

NEMTIFY SMS messages are supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Intellectual Property

Unless otherwise stated, NEMTIFY and/or its licensors own the intellectual property rights for all material on the website and platform, including but not limited to software, text, graphics, logos, and designs. All intellectual property rights are reserved.

You retain ownership of all data you submit to the NEMTIFY platform. By using the Services, you grant NEMTIFY a limited license to use your data solely for the purpose of providing the Services to you.

Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. NEMTIFY does not warrant that the Services will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by applicable law, NEMTIFY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of or inability to use the Services.

Indemnification

You agree to indemnify, defend, and hold harmless NEMTIFY, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of the Services or your violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Illinois.

Changes to These Terms

NEMTIFY reserves the right to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at: